GENERAL INSURANCE
- Motor and Household
- Direct and Indirect
- Policy acquisition
- Claims
- Supplier network management
- Motor crash repair
- Shared services
LIFE AND PENSIONS
- Direct and Intermediated
- Policy acquisition
- Claims
- Investments
- Shared services
BANKING
- Retail
- Corporate
- Investment
- Shared services
PUBLIC SECTOR
- Procurement
- Estates management and construction
- Process management
- Budgeting and planning
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MOTOR
- Finance
- Franchise network management and compliance
- Crash repair (strategy, planning and operations)
- Car hire operations
- Supplier relationship management
IT AND SOFTWARE
- Strategy
- Sales and Marketing
- Planning
- Implementation
- Technical support
ACADEMIC
- Demutualisation
- Privatisation
- Globalisation
- Process Re-engineering
- Activity Based Management
- Performance Management
- Profitability Management
COMMERCIAL
- Procurement
- Supplier management
- Cost structure and service management
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